Frequently Asked Questions:
Where is your material sourced from?
Italy
Where are you located?
Our showroom and office is located in Surrey, BC CAN. Our mailbox is located in Blaine, WA USA. Our international factory is located in Shenzhen CN . Our North American factory is located in Los Angeles, CA USA
Do you have a showroom in my city?
While we do have a showroom in Surrey, BC CAN, we are primarily an online company and do not operate other retail stores. We encourage all of our customers to view our images and videos online prior to ordering, or you can email, live chat, text or call us if you would like any more details or have any questions prior to ordering. You are also always more than welcome to make the trip down and visit our Surrey showroom to view our products and place orders in person as well. For all local customers who choose to order from our showroom we also offer free vacuum and installation of your Manicci mats! Please note for in person orders from our showroom, we would require a 50% deposit at time of order then the remainder 50% due when your mats arrive in 12-16 days from time of order (5-7 days production + 7-9 days shipping), as mats are custom made to order for your vehicle and shipped from our Los Angeles, CA USA factory
Where are your mats shipped from?
Orders in USA and Canada are shipped from our North American factory in Los Angeles, CA. Orders from UK, Ireland, Italy, Australia, Germany, Netherlands, Spain, France, Switzerland, Asia, Africa, and all other countries are shipped from our Asia factory in Shenzhen CN. The quality of our material is the same no matter what factory our mats are shipped from. Our actual materials for the mats are imported from Italy consisting of top grade materials
What is the difference between Premium 2.0 mats and original mats?
Premium 2.0 mats have detachable quality carpet layers on top of the luxury leather
I have seen similar looking mats online for much cheaper. Are they the same product?
No, please beware as there are many cheap knock offs, copycats and imitations on the market that “look” like our product online but they will fall apart and degrade. In some instances they even use our pictures to advertise their cheap product. Manicci branded products and materials are exclusive to our brand only. We can ensure 100% verified authenticity as our mats have a signature Manicci metal emblem which can be found on each driver side mat we produce proudly. They are professionally tested and manufactured using the best materials on the market and literally cannot be beaten on finish. The diamond styling pattern is synonymous with high end upholstery found in the worlds most valuable vehicles. Manicci is the original luxury car mats company
What is your quality guarantee and warranty?
We pride ourselves on the quality of every product we carry. Our floor mats come with standard 12 months warranty or you can opt for the upgraded 5 year warranty at checkout. Even if somehow something went wrong after the warranty period is over, we will be happy to try and send any replacement at cost, or for free if we are able to. Rest assured with our satisfaction guarantee, if you aren’t overjoyed with something, let us know and we will be at your service
What payments do you accept?
We accept all credit/debit card payment ( Visa, Master Card, Discover, American Express etc), Paypal and recently Sezzle. Sezzle is a payment solution that gives you the freedom to buy now and pay later – with no interest
Do you charge tax?
Yes, but for Canadian orders only. Even though we are a US based business, our business is registered in the province of British Columbia, Canada, therefore we are responsible for collecting and charging appropriate sales tax on orders shipping to any province within Canada
So shipping is free and do you ship worldwide?
Yes FREE! While we primarily serve the Canadian and US markets, we do ship worldwide. We also have a faster express worldwide shipping option available to all customers for an extra fee
Are the mats all weather and what material are the mats and products made of?
High quality PVC Faux leather (Super Fiber Leather). Superfine fiber reinforced PVC flexible and durable imported Italian leather. Yes our mats are all weather. We produce the highest form of synthetic leather enduring excellent cold resistance and providing anti-aging performance
So the floor mats are not made of real leather?
No and they aren’t supposed to be. 100% real leather does not work for floor mats. Our mats outperformed real leather in a real life field test in 2014. Manicci performed the 2 year test with different materials to prove our point. We used 100 % genuine leather vs our quality PVC faux leather. Surprisingly the faux leather outperformed the genuine leather over the two year period. We increased the durability even more by forming special durable materials sourced from Italy and the end result was what we proudly use today
The blog can be seen by visiting this link:
https://manicci.com/faux-leather-vs-real-leather-better/
How long do the mats take to arrive?
Due to high demand of our products we currently have a 30 day average worldwide production and delivery time under the free shipping option. Please take note of this before ordering. We will try our best to deliver sooner if possible. We would rather quote higher times even though your product may arrive sooner. This added quoted time is used to protect us, Manicci in the event it takes the full 30 days to deliver. Production and delivery time subject to change at any time. We also have a faster express worldwide shipping option available to all customers for an extra fee
Can I change or cancel my order after it has been placed?
Please note that due to the fact that our orders are custom made, we can only accept cancellation or amendment requests within the first 24-48 hours of ordering
I received my mats and they don’t fit. What should I do?
First off, do not panic. All of our mats have a fitting guarantee. If for any reason there is an issue with how the mats fit, please first contact us at info@manicci.com with images of them installed and your order number in the subject line. Our team will investigate the issue. It could be that A.) you need help fitting them or B.) incorrect mats were sent. We will help you resolve your issue either way
Do you send a tracking number and how to track it?
Yes. You will be emailed your tracking link and number 5-7 days after your order is placed to the email address entered on your order form. Please be patient with online updates
My package is showing delivered but I did not receive it?
Please check with your neighbors or your local post office as couriers sometimes deliver parcels to different addresses or local post office if there is no answer at delivery point. You should also receive a notice from the courier on your door explaining where the parcel was delivered with an action required memo for pick up or redelivery
What if my parcel gets lost?
We monitor every parcel and always keep in close contact with couriers to check for updates and make sure parcels are not lost. In the unlikely event where parcels get marked at lost in transit, we will remake and reship your order as soon as possible or offer you a full refund for your purchase
Is a signature required?
Yes there will be. All of our parcels require a signature to confirm safe delivery, but due to Covid 19 restrictions some countries/couriers will use the GPS tracking system fitted to their vehicle to confirm safe delivery of your parcel, and some will take photos of the parcel being delivered to your door. This is in line with internal courier rules to reduce the contact with customers and keep everyone safe. If you are not home, in some countries carriers will leave a note on your door to pick up parcel the next business day
After delivery, I noticed my mats were slightly folded or bent over with a crease? What do I do?
First off do not panic, this happens. Give the car mats a few days to bed into the shape of your vehicle, it helps to put the heating on around the foot wells to help them settle into place better. On some occasions you may see a slight crease affect where the mats have bent over, this will fade over a short time but keep the foot heat on it and it will fade quicker. Using a blow dryer is also an option before install and letting them sit unpacked for 24-48 hours is essential
How do I install the car mats? Is it easy?
Very easy. Should not take longer than 10 minutes and no tools are required. Just remove old car mats and vacuum. Install your Manicci mats over your clean foot well carpet area and use the strategically placed velcro already attached to the mats and press them into form. Fit your mats in to place by matching the design and shape of mats into the footwell shape. Take the swivel clips on the edges of the mats and insert/slide them behind your vehicle trim to secure the mats. There may also be some cases where these plastic swivels are not needed in which case they can be pointed down behind the car mats so they are non visible and you can use velcro strips instead. We ship you a small plastic bag of separate clips and velcro for every order. These are not mandatory or necessary to use but are only recommended in areas you feel need them
Video fitting instructions for car mats can be seen by visiting this link:
https://www.manicci.com/manicci-car-mats-video-fitting-instructions/
How do I install the full trunk mat? Is it easy?
Very easy. Should not take longer than 10 minutes and no tools are required. If you have a full boot liner set, hold and place the side wall mats against the shape of the boot area first to find it’s position, before fixing and sticking velcro strips clean the area well. In some cases you may not need to use the separate double sided velcro strips and the mat will stick direct to your vehicle carpet liner using the strategically placed velcro strips which are already attached to your mats. If your car interior has been sprayed with a silicone finish or shining product, we would advise using a cleaning product like ‘Einszett Plastic/Vinyl Cleaner’, then wash the surface down with general warm soapy water(washing up liquid will do), then rinse with clean water. Dry it off with a towel. Then prepare the surface with an alcohol based cleaning wipe and let the surface dry out. We would then recommend you try a small area first and stick a small square of velcro on the surface to make sure it will hold before committing to the full install
Will the mats fit my car and fit be perfect?
If your car is on the list yes. In addition, we place strategically placed velcro and swivel clips custom for each floor mat to ensure the perfect fit
Are the mats custom made and how do you ensure the perfect fit?
Yes. Our floor mats are custom made to order using your vehicle manufacturer measurements to ensure a perfect fit using our state of the art technology. They are the only car mats to cover over 95% of your entire car carpets and offer a premium look to your car. We use 5D scanning techniques to get incredible accuracy of every vehicle and we use special computer cutting equipment for the most accurate of finishes
Can I see examples of the mats installed?
Yes! We are social! Visit us on Youtube, Instagram and Facebook for photos and videos of our Manicci luxury leather car mats and boot liners installed in thousands of our happy customers’ vehicles. Reminder each set of mats are custom made to each vehicle model so shape and coverage of mats may slightly vary depending on floor design and seat configuration. Photos are a representation to show general fitting and coverage
How do I clean my car mats and how often?
We recommend that you wipe them down with a wet cloth or sponge once a week. No special chemicals are needed to clean them as our mats were designed with easy cleaning in mind. If you do not regularly clean the mats, this will eventually expose them to being damaged. You can clean them with a hose or pressure washer as well. DO NOT PUT THEM IN WASHER OR DRYER!
Are there any special offers?
Yes. Join our mailing list. Subscribe today and receive 10% off your first order. We will email you the promo code after signing up. When you join our email list we will keep you updated on any new products, special offers and news we may have, and anything else relevant to the Manicci brand. Also, like us and follow us on Facebook as we make special announcements here as well
www.manicci.com/join-our-mailing-list/
Can I use more than one coupon code when I order?
Coupons codes can not be stacked. Please use the best available coupon code
I ordered two items but only received one?
Due to the size of parcels, in some cases we need to send the bootliners/mats separate so you could receive two tracking numbers for the same order. Please allow some time to receive the second parcel. If in doubt please contact us at info@manicci.com
I am a business or organization looking to wholesale. Do you offer wholesaling?
Yes we do. Click the INFO tab and select WHOLESALE for more information or send us an email at wholesale.manicci@gmail.com and we will set you up with an account
Alright, sign me up! How do I order my Manicci mats!?
It’s as easy as 1,2,3!
1. Simply go to manicci.com/shop
2. Select style and color of Manicci mats to get started (black mats have multiple color options for stitching)
3. Enter your car details such as vehicle model, vehicle make, year of manufacture, etc into the text boxes then click the ADD TO CART button and continue to follow easy instructions on placing order…
