Frequently Asked Questions:
Where is your material sourced from?
Where are you located?
Our showroom and office in located in Surrey, BC Canada. Our mailing address is located in Blaine, WA USA and our warehouse is located in Shenzhen CN
Where are your mats shipped from?
From our international based Manicci warehouse in Asia. Let us explain our operations a little further. We used to ship from our US based warehouse in California from 2014-2018. Warehouse operations were restructured for the better in 2019 due to overall rising costs in the US. By implementing this logistics setup, it allowed us to reduce our labor, lease and operational costs without effecting product quality. This in turn allowed us to offer free worldwide delivery which is just as fast. Our actual materials for the mats are imported from Italy consisting of top grade materials sent in bulk to our Manicci warehouse in Schenzhen every month
What is the difference between Premium 2.0 mats and original mats?
Premium 2.0 mats have detachable quality carpet layers on top of the luxury leather
I have seen similar looking mats online for much cheaper. Are they the same product?
No, these are fake and most likely made from poor material which will wear out fast. There are many cheap knock offs on the market that “look” like our product online but Manicci branded products and materials are exclusive to our brand only. We can ensure 100% verified authenticity as our mats have a signature Manicci metal emblem which can be found on each driver side mat we produce proudly. They are tested and manufactured using the best materials on the market and literally cannot be beaten on finish. The diamond styling pattern is synonymous with high end upholstery found in the worlds most valuable vehicles
What payments do you accept?
We accept all credit/debit card payment ( Visa, Master Card, Discover, American Express etc) and also Paypal
Do you charge tax?
Yes, but for Canadian orders only. Even though we are a US based business, our business is registered in the province of British Columbia, Canada, therefore we are responsible for collecting and charging appropriate sales tax on orders shipping to any province within Canada
So shipping is free and do you ship worldwide?
Yes and yes. We have an exclusive partnership with USPS for all USA based orders. We offer not only the fastest express delivery speed on the market but unlike our competitors… it’s FREE!
What material are the mats and products made of?
High quality PVC Faux leather (Super Fiber Leather). Superfine fiber reinforced PU imported Italian leather. We produce the highest form of artificial leather enduring excellent cold resistance and providing anti-aging performance
How long do the mats take to arrive?
Our mats are custom made and take 5-7 days in production to make. Then another 5-10 days for USPS express shipping within the US. Our special exclusive relationship with USPS enables us to get your mats to you in the fastest time possible beating any competitors time. We will try our best to deliver sooner if possible. Subject to change at any time
Can I change or cancel my order after it has been placed?
We are unable to cancel or change any order after 24 hours from the time the order was placed
Do you send a tracking number?
Yes. We send your tracking number 5-7 days after the order is placed to the same email address you entered on your order form. We also send you the links to the website(s) to track your mats
Are mats and boot liners fitted using tape, velcro or clips?
Depends on the fit and car but could be a combination of all. Car mats are usually fitted with clips and some velcro. Full boot liners are attached with velcro. Clips will be attached on all car mats but not necessary to use on most cars. Car mats will not shift or move if these clips are not used. You can also use velcro to attach parts of the car mats to the existing carpet panels and the plastic trim in some models. We have written a post on it in the blog section with instructions and it’s vital they follow the directions for the tape to stick right. We tested it and it works great as long as the surface is totally clean
After delivery, I noticed my mats were folded or bent over? What do I do?
First off do not panic, this happens. Give the car mats a few days to bed into the shape of your vehicle, it helps to put the heating on around the foot wells to help them settle into place better. On some occasions you may see a slight crease affect where the mats have bent over, this will fade over time but keep the foot heating on it and it will fade quicker. Using a blow dryer is also an option before install and let them sit unpacked for 24-48 hours is essential
How do I install the full boot liners and car mats? Is it easy?
Very easy. Should not take longer than 10 minutes and no tools are required. If you have a full boot liner set, hold and place the side wall mats against the shape of the boot area first to find it’s position, before fixing and sticking the velcro strips clean the area well. In some cases you may not need to use the double sided Velcro and the mat will stick direct to your vehicle carpet liner using the velcro strip which is attached to your mats. If your car interior has been sprayed with a silicone finish or shining product, we would advise using a cleaning product like ‘Einszett Plastic/Vinyl Cleaner’, then wash the surface down with general warm soapy water(washing up liquid will do), then rinse with clean water. Dry it off with a towel. Then prepare the surface with an alcohol based cleaning wipe and let the surface dry out. We would then recommend you try a small area first and stick a small square of velcro on the surface to make sure it will hold before committing to the full install.
For car mats just remove old car mats. Install Manicci mats over your clean foot well carpet area and use the clips attached to the mats (if necessary). Fit your mats in to place by matching the design and shape of mats into the footwell shape and pressing them into form. If your mats have it (some don’t), you will see little plastic swivels, these are to hold the mats in place. They fit in behind your vehicle trim. There may also be some cases where these plastic swivels are not needed in which case they can be pointed down behind the car mats so they are non visible and you can use velcro instead. We ship you extra clips and velcro strips for every order. These are not mandatory or necessary to use but are only recommended in areas you feel need them
Video fitting instructions for car mats can be seen by visiting this link:
Will the mats fit perfectly?
Yes they will but just keep a few things in mind after install. Mats will fit almost perfectly into footwell base shapes and not necessarily follow the lining of plastic trims sometimes. Although our mats are custom made to fit the contour of your cars footwells perfectly, there may be occurrences where the fit may be rounded or not exactly in line with your vehicles carpet or plastic trims. This can create the illusion from ones’ perspective the fit is actually incorrect when in fact it is correct and in line. In addition, as our mats come with clips and previously mentioned, there may also be cases where clips may not be necessary or needed when fitting. Mats will not move or shift if such a case does arise
How do you ensure the perfect fit?
Our leather car mats are custom made to order using your vehicle manufacturer measurements to ensure a perfect fit using our state of the art technology. They are the only car mats to cover over 90% of your entire car carpets and offer a premium look to your car. We use 3D scanning techniques to get incredible accuracy of every vehicle and we use special computer cutting equipment for the most accurate of finishes
Can I see examples of the mats installed?
Yes! We are social! Visit us on Youtube, Instagram and Facebook for photos and videos of our Manicci luxury leather car mats and boot liners installed in thousands of our happy customers’ vehicles. Reminder each set of mats are custom made and made respective to its own vehicle model so shape and coverage of mats may slightly vary. The software programmed for each model cuts each mat the way it is programmed to do so. Photos are a representation to show general fitting and coverage
Are there any special offers?
Yes. Join our mailing list. Subscribe today and receive 10% off your first order. We will email you the promo code after signing up. When you join our email list we will keep you updated on any new products, special offers and news we may have, and anything else relevant to the Manicci brand. Also, like us and follow us on Facebook as we make special announcements here as well
I ordered two items but only received one?
Due to the size of parcels, in some cases we need to send the bootliners/mats separate. Please allow some time to receive the second parcel. If in doubt please contact us at [email protected]
I am a business or organization looking to wholesale. Do you offer wholesaling?
Yes we do. Click the INFO tab and select WHOLESALE for more information or send us an email at [email protected] and we will set you up with an account
Alright, sign me up! How do I order my Manicci mats!?
It’s as easy as 1,2,3!
1. Simply go to manicci.com/shop
2. Select style and color of Manicci mats to get started (black mats have multiple color options for stitching)
3. Enter your car details such as vehicle model, vehicle make, year of manufacture, etc into the text boxes then click the ADD TO CART button and continue to follow easy instructions on placing order…