Thank you for your recent purchase of your Manicci floor mats! First and foremost we truly appreciate it! If you are looking to track your order please use the tracking feature below. You need to enter the 5 digit order number at the top of your email confirmation receipt at the time of your order below to pull up your order and obtain the tracking instructions. Keep in mind, your floor mats are custom made to order in our production factory for up to 7 days as we manufacture each set according to your specific vehicle make, year and model. Roughly 7 days from the time your order is placed is when you can expect to receive an email with tracking number. Once your mats have shipped, the status will then change to completed. You will then be able to track your order online using this page or the instructions in your email.
Please be patient with online shipping updates. Tracking numbers do not instantly update with delivery status upon receiving them. If your package shows unavailable or pre-transit stage for some days please do not panic. Your order has been shipped out and is in transit to the local post office but online does not reflect it in real time as there could be a lag and delay. There may also be a temporary delay with the online tracking software updating once the parcel gets to the country’s port and customs stage. You may notice there is no movement online at this stage but rest assured it is still in transit as usual and this is normal procedure. This just means the parcel is at your country’s port of destination awaiting to be scanned and released along with many other parcels which could take longer than usual due to the world global logistics issues still in process of recovering. This process at customs can sometimes take upwards of 1-2 weeks. After your parcel is scanned and cleared it will continue its route to be delivered as usual within days and show online tracking movement again.
Due to high demand of our products we currently have an average 30 day average worldwide production and delivery time. Please take note of this. We will try our best to deliver sooner if possible. We would rather quote higher times even though your product may arrive sooner. This added quoted time is used to protect us, Manicci in the event it takes the full 30 days to deliver. We know the wait will be worth it so your patience is appreciated during this process. Production and delivery time subject to change at any time. We also have a faster express worldwide shipping option available to all customers for an extra fee.
Please allow the extra time for your Manicci mats to arrive! They will be worth the wait!
We try our best to manufacture your product in the quickest time possible. If you are concerned or have any questions about any delivery times, please contact us at firstname.lastname@example.org or contact live customer support at the bottom right corner of the page.